Privacy Policy

Last Updated: September 10, 2026

Nanjing Diamond Hope Machinery Trading Co., Ltd. (“DHWheel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting an inquiry, communicating with us, or doing business with us.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, how long we retain it, and the choices and rights available to you.

1. Information We Collect

We may collect personal information in the following ways.

Information You Provide to Us

When you contact us, request a quotation, submit an inquiry form, subscribe to our newsletter, place an order, or communicate with us by email, phone, WhatsApp, or other channels, we may collect information such as:

Name
Company name
Email address
Phone number or WhatsApp number
Country or market
Shipping and billing information
Product requirements and wheel specifications
Vehicle or fitment information provided for customization
Order and transaction information
Communication records
Any other information you voluntarily provide to us

For customized, OEM, ODM, or private-label projects, we may also retain drawings, specifications, branding requirements, project records, and related business communications where necessary to provide our services.

We do not ask you to submit full payment card details through ordinary website inquiry forms.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically through cookies and similar technologies.

This may include:

IP address
Browser and device type
Operating system
Approximate geographic location
Pages visited
Referring website or source
Time spent on pages
Website interactions
Session and traffic information
Advertising and campaign information

This information helps us understand how visitors use our website and improve website performance, marketing, and user experience.

2. How We Use Your Information

We may use personal information to:

Respond to inquiries and quotation requests
Provide product information and technical support
Prepare drawings, specifications, quotations, and customized wheel solutions
Process and manage orders
Arrange production, shipping, customs documentation, and delivery
Communicate about orders, projects, and after-sales service
Maintain customer and business records
Provide warranty and customer support
Improve our website, products, and services
Analyze website traffic and marketing performance
Measure the effectiveness of advertising campaigns
Prevent misuse, fraud, or security incidents
Send product updates, company news, or marketing communications where permitted
Comply with applicable legal, accounting, tax, regulatory, and contractual obligations

We will not use personal information for purposes that are materially incompatible with the purposes for which it was originally collected unless permitted by applicable law.

3. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

Contract and pre-contractual steps
When processing is necessary to respond to your quotation request, prepare a customized solution, process an order, or perform our obligations under a business relationship.

Legitimate interests
When processing is reasonably necessary for our business operations, customer service, website improvement, security, business development, and measurement of marketing performance, provided that these interests do not override your applicable privacy rights.

Consent
Where your consent is required, including for certain marketing communications or non-essential cookies and similar technologies.

Legal obligations
Where information must be processed or retained to comply with applicable laws, regulations, accounting requirements, tax obligations, legal claims, or government requests.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before your consent was withdrawn.

4. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies to operate properly, understand website usage, remember preferences, measure performance, and support advertising activities.

These technologies may include:

Essential technologies
Used for website functionality, security, forms, and other services necessary for the website to operate.

Analytics technologies
We may use analytics services such as Google Analytics and similar tools to understand how visitors interact with our website. These services may collect information such as session activity, approximate location, browser and device information, traffic source, and website interactions.

Advertising technologies
We may use Google Ads and other advertising or measurement services to understand advertising performance, measure conversions, and improve our marketing activities.

Other analytics, advertising, or measurement technologies may also be used where enabled on the website.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functions.

5. How We Share Information

We do not sell or rent personal information for monetary consideration.

We may disclose personal information to trusted third parties where reasonably necessary for legitimate business purposes, including:

Website hosting and technical service providers
Analytics and advertising service providers
Email and communication service providers
Logistics companies, freight forwarders, couriers, and customs-related service providers
Payment, banking, or transaction service providers where applicable
IT, security, cloud storage, or business system providers
Professional advisers such as accountants, consultants, or legal advisers
Government, regulatory, customs, tax, or law-enforcement authorities where required by law

These parties may process information only as necessary to provide their relevant services or fulfill applicable legal obligations.

For OEM, ODM, customized, and private-label projects, we treat customer drawings, specifications, branding information, and project information as confidential business information and do not disclose such information except where necessary to fulfill the project, provide requested services, or comply with applicable law.

Depending on applicable privacy law and the configuration of advertising technologies used on our website, certain disclosures to advertising or analytics providers may be treated as “sharing” or targeted advertising. Where required, users will be provided with appropriate choices or consent controls.

6. International Data Transfers

Nanjing Diamond Hope Machinery Trading Co., Ltd. is located in China and serves customers and website visitors in different countries and regions.

As a result, information you provide to us may be transferred to, accessed from, or stored in countries other than the country in which you are located.

Some of our service providers may also process information in different countries.

Where international transfers are subject to applicable data protection requirements, we take reasonable steps to use appropriate contractual, technical, organizational, or other legally recognized safeguards where required.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and processed.

The appropriate retention period may depend on:

The duration of our business relationship
The status and history of inquiries or projects
Order fulfillment and shipping requirements
Warranty and after-sales service requirements
Customer support needs
Accounting, tax, customs, and legal obligations
The need to maintain appropriate business and transaction records
The establishment, exercise, or defense of legal claims
Applicable statutory limitation periods

Business and order records may therefore be retained for longer periods where reasonably necessary for ongoing customer relationships, repeat orders, warranty service, legal compliance, accounting, dispute resolution, or legitimate record-keeping purposes.

Information used solely for marketing purposes will no longer be used for such purposes after you unsubscribe, withdraw consent where applicable, or otherwise exercise a valid right to object.

When personal information is no longer reasonably required, we may delete, anonymize, or securely archive it in accordance with applicable requirements.

8. Marketing Communications

If you subscribe to our newsletter, request updates, or where otherwise permitted by applicable law, we may contact you regarding:

New products
Wheel designs and solutions
Company news
Exhibitions and industry events
Promotions
Relevant services or business updates

You may unsubscribe or object to direct marketing communications at any time by using the unsubscribe method provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending necessary communications relating to an existing inquiry, quotation, order, shipment, warranty matter, or other business relationship.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

These measures may include access controls, secure systems, HTTPS encryption, restricted employee access, and other appropriate safeguards.

Access to customer information is limited to employees and service providers who reasonably need the information to perform their duties or provide relevant services.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing activities
Object to direct marketing
Request data portability where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with an applicable data protection authority

These rights may be subject to legal limitations and exceptions.

To exercise a privacy right, please contact us using the details below. We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

11. Third-Party Websites and Communication Platforms

Our website may contain links to third-party websites or services, including social media, messaging platforms, payment services, or other external websites.

For example, if you choose to communicate with us through WhatsApp or another third-party platform, that provider may process information according to its own privacy policy.

We are not responsible for the privacy practices, security, or content of independent third-party websites and services. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

Our website and services are intended for business and commercial users and are not directed to children.

We do not knowingly collect personal information from children through this website. If we become aware that personal information from a child has been collected inappropriately, we will take reasonable steps to delete it where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, services, or applicable legal requirements.

The updated version will be published on this page, and the “Last Updated” date will be revised accordingly.

We encourage visitors to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how we process personal information, please contact:

Nanjing Diamond Hope Machinery Trading Co., Ltd.

Room 616, Hall 2, Cloud Metropolis
No. 12 Shishi Road, Qixia District
Nanjing City, China

Email: info@dhwheel.com

Website: www.dhwheel.com